WE ARE HERE FOR YOU
Welcome to the Mionix Support Portal. This is where you will find our F.A.Q, Software and manual downloads and the support contact form. Before contacting our support please ensure you are using the latest software/firmware and you have read through the relevant F.A.Q posts.
Our F.A.Q. is regularly updated and you will find most common resolutions to your issues there. If you are still experiencing issues please submit a support request with as much information as you can.
Our support team is available Mon-Fri 8.00 – 20.00 CEST/CET. You will be contacted within 24hrs on this days. We aim to resolve your query within 2 working days.
1. Driver & Firmware up to date?
Please make sure you have the newest version of our firmware and driver installed and have read the manual.
You can find everything here:
2. Check our FAQ
It’s very likely that somebody else already had the same issue you are facing. We do our best to provide you with a well documented, up to date FAQ section. Please have a look here before you contact our support team:
3. Contact our Customer Satisfaction Team
If your issue persists, feel free to get in touch with our customer support team. In order to help you quickly, please provide as many details as possible.