We hope that you never want to return a product to us, but sometimes something goes wrong or you buy something that you are not satisfied with. In the unlikely event that you may need to return your purchase, in order to deal with your return efficiently it is important that you read the following policy definitions and our returns procedure carefully.
Returns, Exchange and faulty goods procedure
For exchanges, returns and faulty goods please request a support ticket at http://support.mionix.net/
Exchanges and refunds
During 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. You are responsible for the shipping of returned items back to Mionix Items lost in transportation will not be compensated for. Shipping charges on returned merchandise are at the customer’s expense. However, Mionix will not charge additional shipping on exchanges. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability.
Faulty items will be exchanged to the same type of product, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery.
We think that we design the very best gaming gear that money can buy and we use only top grade components to build them. In the very unlikely case you should get a faulty product we follow local warranty laws which means that we will, in EU, replace any faulty product free of charge during the 2 year guarantee (1 year in US ) The warranty does not cover defects caused by any kind of usage that is not attributed to the manufacturing process – if you should “accidentally” throw the mouse into a brick wall after losing a game – warranty will not cover damages to neither mouse nor wall.